Uber deploys ChatGPT Work across its entire workforce in partnership with OpenAI

Company‑wide rollout

Uber announced that, starting today, more than 30,000 employees worldwide will have access to ChatGPT Work, an AI‑driven agent built on OpenAI’s enterprise platform.

The deployment expands on a pilot that involved roughly 1,000 staff members, marking Uber’s first full‑scale use of an agentic system for knowledge work.

By integrating the tool across all functions, Uber aims to let teams tackle complex, multi‑step tasks without switching between separate applications.

Capabilities and integration

ChatGPT Work is embedded within ChatGPT Enterprise and connects directly to everyday productivity suites such as Google Drive, Gmail, Google Calendar and Slack.

Through these integrations, employees can ask the agent to research topics, draft meeting briefs, generate slide decks, analyse data sets and automate cross‑application workflows.

The service will run on OpenAI’s latest frontier model, GPT‑6.1 Sol, which the rollout description says balances cutting‑edge performance with cost efficiency.

In addition to text generation, Uber staff will be able to leverage OpenAI’s multimodal features, including voice synthesis and image creation, to suit varied project needs.

Developers at Uber will continue to use OpenAI’s Codex model to speed up code writing and streamline software development pipelines.

Support and future outlook

Uber’s internal AI skills library, a set of approved integrations and a dedicated training program will help employees across operations, finance, marketing and product adopt the new tool.

“Uber has always been a company of builders, and every day, millions of people around the world rely on what we create,” said Praveen Neppalli Naga, Uber’s CTO, “as AI transforms how we work, we want to give everyone the tools to innovate, solve problems and help shape Uber’s future.”

Greg Brockman, president and co‑founder of OpenAI, added, “Uber is putting AI to work across its business, and bringing ChatGPT Work to tens of thousand employees is a big step toward expanding access to frontier AI capabilities and tools.”

The rollout is positioned as a key milestone in Uber’s broader AI strategy and its ongoing collaboration with OpenAI.

Both companies plan to publish further data on adoption rates, specific use cases and measurable productivity outcomes as the deployment matures.

By giving a large, geographically dispersed workforce a unified AI assistant, Uber hopes to reduce time spent on repetitive tasks and free staff to focus on higher‑value activities.

Industry observers note that the move reflects a growing trend among large enterprises to embed generative AI directly into daily workflows rather than treating it as a peripheral experiment.

For Uber, the scale of the rollout provides a real‑world laboratory to assess how frontier models perform under heavy, varied usage.

Success could influence how other mobility and logistics firms approach AI adoption, especially regarding integration with existing collaboration tools.

Conversely, the initiative also raises questions about data privacy, model governance and the need for ongoing employee upskilling.

Uber has committed to monitoring these aspects through its internal AI governance framework, though detailed policies were not disclosed in the announcement.

Overall, the deployment illustrates how a major technology‑driven company is attempting to mainstream AI assistance for routine and strategic work alike.

Stakeholders will be watching the forthcoming performance metrics to gauge whether the promised efficiency gains materialize at scale.

Why This Matters: Uber’s large‑scale deployment of ChatGPT Work tests the practical impact of frontier AI models on everyday corporate productivity.